CANCELLATION OF ORDER
Please choose carefully, as we do not normally refund for change of mind. We will however, provide a credit or offer an exchange, provided the product has not been shipped.
RETURNS POLICY
Please see Australian Consumer Law for Terms & Conditions.
FAULTY PRODUCTS
If the product you have received is faulty, please contact us and provide us with a detailed description of the fault and a photo.
Please, DO NOT dispose of the product until we have had a chance to inspect it.
INCORRECT PRODUCT OR DAMAGED PRODUCT
If you receive a product that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery for further instructions.
Please, DO NOT dispose of the product until we have had a chance to inspect it.
Contact us
Please email
Be sure to include your
Name
Address
Phone Number
Email Address
Order No.
A detailed description of the faulty, incorrect or damaged products
Photos of faulty, incorrect or damaged products
Please, DO NOT dispose of the product, until we have inspected it.
We will contact you, via email, with further instructions.